At Wexothir, we are committed to providing our customers with premium faucets, bathroom, and kitchen fixtures, delivered safely and on time. This Shipping Policy outlines how we process, ship, and track orders to ensure a smooth delivery experience for all customers.

1. Order Processing

• All orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional periods, processing times may be slightly longer, but we will notify customers of any delays.

2. Shipping Methods and Carriers

• Wexothir partners with trusted carriers to deliver products worldwide.

• Shipping options and rates depend on your location, order size, and the selected shipping method at checkout.

• Carriers may include major international services such as DHL, FedEx, UPS, and local postal services.

3. Shipping Time

• Domestic Shipping (within China): Usually 3–7 business days, depending on the delivery region.

• International Shipping: Typically 7–21 business days, depending on destination country, customs clearance, and local postal services.

• Shipping times are estimated and may vary due to unforeseen circumstances such as customs inspections, weather conditions, or carrier delays.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery address, order weight, and shipping method.

• Free shipping promotions may apply to certain orders or regions.

• Please note that customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in our shipping charges.

5. Order Tracking

• Once your order has been shipped, a tracking number will be provided via email.

• You can use this tracking number to monitor your shipment directly on the carrier’s website.

• If you experience issues with tracking or delivery, please contact our Customer Service team at [email protected].

6. Multiple Shipments

• Large orders or orders containing multiple items may be shipped in separate packages to ensure timely delivery.

• Shipping costs for split shipments are included in your order total unless otherwise indicated.

7. Shipping Restrictions

• Wexothir ships to most countries worldwide.

• Some remote regions or restricted areas may not be eligible for standard shipping. If your address is outside our shipping range, our Customer Service team will contact you to discuss alternative options.

8. Delayed or Lost Shipments

• While we work closely with carriers to ensure timely delivery, unforeseen delays may occur.

• If your package is significantly delayed, please contact our Customer Service team, and we will assist in tracking your order and resolving the issue.

• In rare cases of lost shipments, Wexothir will coordinate with the carrier to issue a replacement or refund.

9. Damaged or Incorrect Shipments

• If you receive a damaged or incorrect item, please notify us immediately at [email protected] with photos and a description of the issue.

• We will arrange a replacement, return, or refund as appropriate at no additional cost.

10. Contact Information

For any questions regarding shipping, delivery, or tracking, please reach out to our Customer Service team:

• Email: [email protected]

• Address: Room 202, Building B, No. 1 Kunhe Street, Baiyun District, Guangzhou, Guangdong, China

At Wexothir, we strive to provide reliable, timely, and secure delivery services. Your satisfaction is our priority, and we are dedicated to making your shopping experience smooth and hassle-free from checkout to doorstep.